Outlook Express message appears blank

Published 12/05/2004 10:09   |    Updated 12/02/2008 16:58

Why do Outlook Express messages appear blank and have an ATT000XX.txt or an ATT000XX.htm attachment?


When you view messages in Outlook Express 5.x, the body of the message may be blank and the message may contain an attachment named ATT000XX.txt or ATT000XX.htm. If you use Outlook Express 6.0, the body of the message is blank and there is no attachment. The solution is to clear the cache and temporary internet files.

If you are using the web browser Internet Explorer please follow the instructions below.

  1. Open Internet Explorer.
  2. Click on Tools > Internet Options
  3. Click Delete Cookies > OK
  4. Click Delete Files > OK
  5. Click Clear History > Yes
  6. Click Apply > OK
  7. Restart your computer

 

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