BT Flat Rate Anytime: Frequently Asked Questions

Published 18/05/2004 14:39   |    Updated 09/12/2008 13:08

What are the most common Flat Rate Anytime queries?

What is BT Flat Rate Anytime?

Flat Rate Anytime is a dial-up Internet subscription service that is no longer sold. However any existing users can continue to avail of the service. For a monthly subscription fee, customers can use a dial-up Internet connection for up to 180 hours at any time of the day or night without incurring any extra Internet call charges.

Click here for more information about the current BT Home Internet services.

 

What is the dialup access number for Flat Rate Anytime?

  • If your telephone line rental is paid to BT then 03001235 is the correct access number.
  • If your line rental is paid to Eircom then please use 1332103001235

If you are unsure which company is your line provider then dial 19800 from your handset and listen to the automated message.

 

 

How can I retrieve my password?

If you have either lost or would like to change your Flat Rate Anytime username and/or password then please call Technical Support on 1890 923 111.

 

How do I set up a Flat Rate Anytime dial-up connection?

Choose from either Windows Vista or Windows XP for a complete step-by-step guide.

 

How much does it cost?

:euro:27.10 per month (billed Two-Monthly)

If BT Anytime is taken with either BT Talk or Talk Plus then the monthly charge is reduced to €23.08.

 

Can I use the service while away from home?

No, Flat Rate Anytime will only work on the single phone number provisioned for the service.

 

Can I register a new email address?

Yes, Flat Rate Anytime customers can register for an unlimited number of new IOL email addresses free of charge. Click here to find out more...

What is the Outgoing Mail (SMTP) server address?

mail.iol.ie

 

Can I register for Webspace?

Yes, Flat Rate Anytime customers are entitled to 100MB of free webspace.

Click here to find out more...

 

How can I monitor my Flat Rate Anytime usage?

Click here to find out more...

 

When is the monthly usage allowance reset?

The 180 hours of inclusive usage is reset to zero on the first day of every month.

 

If I do not use the 180 hours in the month do I still pay in full?

Yes, the service is charged on a fixed fee basis.

 

Will unused hours be carried over to the next month?

No.

 

If I exceed the monthly usage limit how much will I be charged?

  • Internet call rate at Off Peak time is 1.00c per minute.
  • Internet call rate at Peak time is 4.02c per minute..

 

Why does my dial-up connection keep dropping intermittently?

Click here for some suggestions on resolving this problem.

 

How do I cancel Flat Rate Anytime?

You can cancel the service over the phone by calling Customer Care on Freephone on 1904 or click here to send an email.

 

Can I upgrade to BT Broadband?

Click here to find out more...

If you subscribe to BT Broadband then you no longer need to pay the Flat Rate Anytime subscription charges. Contact Customer Care to ensure the charges are cancelled after your broadband connection is activated.

 

For a full list of charges for BT Ireland products and services please visit www.btireland.ie/pricing

 

 


 

 

Peak times: Monday to Friday, 7am – 7pm.

 

Off Peak times: Monday to Thursday, 7pm – 7am
and 7pm Friday – 7am Monday.

 

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