Broadband Usage Statistics Not Updating

Published 21/05/2004 12:36   |    Updated 13/10/2009 13:48
Why is my broadband data usage not being updated?

If your download/upload data usage statistics appear to be stuck at zero or have not updated since a particular date then you will need to contact our Internet Technical Support staff.


You can either call our support line or send an email by clicking on Ask a Question. Please remember to include your BT account number, home telephone number and your broadband username. Our support staff will reset your data usage counter and then send you a confirmation email.


You can contact BT Ireland Technical Support on 1890 923 111.

Opening hours are
Mon-Fri: 8am - 9pm
Sat: 9:30am - 6pm
Bank Holidays: 10:30am - 7pm
Closed Sundays

Calls are charged at local call rate of 4c per minute during the day and 1c per minute during evenings and weekends when dialled from a BT landline. Mobile costs may vary.


See also: How do I check my broadband usage statistics?


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