Broadband Usage Statistics Not Updating
If your download/upload data usage statistics appear to be stuck at zero or have not updated since a particular date then you will need to contact our Internet Technical Support staff.
You can either call our support line or send an email by clicking on Ask a Question. Please remember to include your BT account number, home telephone number and your broadband username. Our support staff will reset your data usage counter and then send you a confirmation email.
You can contact BT Ireland Technical Support on 1890 923 111.
Opening hours are
Mon-Fri: 8am - 9pm
Sat: 9:30am - 6pm
Bank Holidays: 10:30am - 7pm
Closed Sundays
Calls are charged at local call rate of 4c per minute during the day and 1c per minute during evenings and weekends when dialled from a BT landline. Mobile costs may vary.
See also: How do I check my broadband usage statistics?