Troubleshooting a telephone fault

Published 26/05/2004 10:22   |    Updated 28/05/2008 14:08
What can I do to troubleshoot a phone fault?

Having trouble with your phone line? We can help you diagnose and fix your problem through a series of simple steps.

 

If it's not possible to resolve the issue here and now then you'll have the opportunity to contact us to report the fault so that we can investigate further. Let's get started... it’s worth carrying out a few checks to locate the problem before you contact us.

 

No incoming calls

Please check the following:

  • Are all your phones on the hook and ready to receive calls?
  • Is your ringer on? Check the switch, then test it by calling your number from a mobile
  • Is your cordless phone charged? Check the battery indicator and that the charger contacts fit the phone snugly

If nothing previously mentioned has resolved the issue, you can carry out a thorough test to identify the problem.

 


 

Unable to dial out

Do you have the same problem with all your telephones?

If only one of them is affected, it’s probably a fault with that connection or handset. 

 

If nothing previously mentioned has resolved the issue, you can carry out a thorough test to ascertain whether there is a fault on your line.

 


 

Problem with my landline handset

First of all, consult the manual your phone came with. If your landline handset is under a 12 month warranty then consult the manual for the helpline phone number or email address of the manufacturer.

 

If nothing previously mentioned has resolved the issue, you can carry out a thorough test to ascertain whether there is a fault on your line.

 


 

Noisy or faint line

  • If the problem is only on calls to or from one number, it’s likely that the fault is with that number.
  • If you’re a broadband customer, make sure you’re using a microfilter with every piece of equipment. You need to do this to reduce any noise interference.
  • If you’re using a cordless phone, try attaching a corded phone to the socket. If you no longer hear the noise, the error is probably with your cordless phone.

If nothing previously mentioned has resolved the issue, you can carry out a thorough test to ascertain whether there is a fault on your line.

 

See also: Repairing the fault - know your rights

 

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