Report and track a fault

Published 25/03/2005 10:24   |    Updated 27/02/2009 16:48

How can I reportĀ and track a fault with my BT services?

To report a fault with a telephone service call Freephone 1904 and select option 2 when prompted.


For dialup and broadband faults call 1890 923 111.


You can also report and track a fault online by logging into 'Your Account' on and go to the 'Faults' section.


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