Improve Dial-up Internet Connection

Published 04/04/2005 14:47   |    Updated 15/12/2008 17:33
How can I improve the quality of my dial-up Internet connection?
  1. Introduction

    If you're having problems connecting to BT Ireland, there are a few simple things that you might like to check to improve your Internet connection. Often, connection difficulties are not a result of huge numbers of people all trying to connect at once, but are a result of problems with your PC, modem, phone line or incorrect Internet settings.

    We've identified some of the most common reasons below.

  2. Check that your account has not been cancelled

    If you’re having persistent problems logging into your BT Ireland account, it could be that your account, for some reason, has been cancelled. A quick call to the Technical Helpdesk will solve this query. You can call our Technical Support Team on 1800 924 924, option 3, then option 2, and they'll be able to help you. Lines are open Monday to Friday from 8am to 8pm and on Saturday from 10am to 6pm.

  3. Check the phone number you are dialling to connect to BT Ireland

    Ensure you’re dialling the correct dialup number for your particular type of account. This can be checked in the Servers section.

  4. Check your modem cable is up to scratch

    The length and quality of the cable between your PC's modem and the phone wall socket could affect the quality of your connection. It's important not to use too long a cable and to check your cable for damage and ensure it is not twisted. It's also important not to add additional adaptors or splitters to your phone wall socket, or use extension leads, as this too could reduce connection quality.

  5. Ensure you have the correct password

    Remember that your password is case sensitive so apple is not the same as Apple or APPLE. Always check that you haven't accidentally pressed the Caps Lock key before entering your password. You'll find you can't access your BT Ireland or IOL account without the correct password. If you have forgotten your username or password please do the following:

    If you have an Esat Officelink account:

    • Send in a Fax on company-headed paper with details of your account and the password that you require (email or dialup) to +353 1 432 5889.
    • Please include a contact name and number so that we can call you back with details of your password.
    • Please note that we are unable to give out passwords over the phone unless we have received a company-headed fax requesting same.


    If you have an IOL account:

    • Send in a Fax on company-headed paper with details of your account and the password that you require (email or dialup) to +353 1 432 5889.
    • We do not keep a record of IOL passwords so if you have forgotten yours we will need to reset it. We can reset it to a user suggested password or we will provide a random password. Resetting a password has a 2 hour Turnaround.
    • Please include a contact name and number so that we can call you back with details of your password.
    • Please note that we are unable to give out passwords over the phone unless we have received a company-headed fax requesting same.


  6. Ensure you are sending and receiving email correctly

    If you experience error messages when you select Send/Receive in Outlook Express, or have difficulty in receiving or sending mail, try one of the following solutions:

    1. When you want to use your email, open Internet Explorer first and then connect to the Internet in the usual way. Once you have a working connection, you can then open Outlook Express and your mail delivery should work.
    2. If you do open Outlook Express first, ensure that you select Connect when the connection window displays before you select Send/Receive in the Outlook Express window.

  7. Check your phone line can connect to BT Ireland

    You can check your phone is working by dialling the BT Ireland or IOL access package number using your normal telephone handset and listen to the response.

    If your phone line to BT Ireland or IOL is working correctly, you will hear a high-pitched 'screeching' noise (which is the sound of the modems). If you don't hear this, or you hear a typical 'unobtainable' noise (as you would do if you dialled the incorrect telephone number on a voice call), it could be that the number you using to try and connect to is incorrect.

    Additionally, often if there is a problem with your Eircom line, Eircom will leave a pre-recorded message that says "Sorry, there is a fault. Please try again".

    To report a fault on your Eircom line, please call Eircom on 1901.

  8. Check who was the last person to log onto the Internet at the PC

    If more than one person uses your PC, your connection problem may be because you have logged on with someone else's username and password. To make sure you are logged on correctly, simply log on again using your own username and password. 

Please tell us how we can make this answer more useful.

Print