What should I do if I forget my password?

Published 04/04/2005 15:03   |    Updated 08/05/2008 16:01
What should I do if I forget my password?
Remember:
  • Passwords are case-sensitive. So "EXAMPLE" is different to "example".
  • Check that the Caps Lock key on your keyboard hasn't been inadvertently pressed - it happens to us all the time!
  • Please note; Windows dial-up software automatically replaces your password with dots or stars.

If you have forgotten your password completely you will need to do the following:

If you have an Officelink account:

  • Send in a Fax on company-headed paper with details of your account and the password that you require (email or dialup) to +353 1 432 5889.
  • Please include a contact name and number so that we can call you back with details of your password.
  • Please note that we are unable to give out passwords over the phone unless we have received a company-headed fax requesting same.

If you have an IOL account:

  • Send in a Fax on company-headed paper with details of your account and the password that you require (email or dialup) to +353 1 432 5889.
  • We do not keep a record of IOL passwords so if you have forgotten yours we will need to reset it. We can reset it to a user suggested password or we will provide a random password. Resetting a password has a 2 hour turnaround.
  • Please include a contact name and number so that we can call you back with details of your password.
  • Please note that we are unable to give out passwords over the phone unless we have received a company-headed fax requesting same.
Please tell us how we can make this answer more useful.

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