Our BT Business Broadband connection is down, what can I check?

Published 05/04/2005 10:34   |    Updated 11/12/2008 14:16
Our BT Business Broadband connection is down, what can I check?

Connect the Broadband Modem/Router directly to a standalone PC, please check the following:

  1. The Ethernet cable should be connected from the modem to the Network Interface Card on the computer.
  2. The DSL line should be connected from the modem to the BT Business Broadband wall socket.
  3. Ensure that the Power, Network (10/100M) and (A) DSL lights are on.
  4. Reboot the Modem.

If all the cables mentioned above are correctly in place, it is worthwhile replacing them – potentially eliminating a problem with a particular cable.

If you have cleared any issues with internal wiring and associated phone line problems, please log the fault with our Technical Support department by calling 1800 924 924 (Option 3, then Option 2).

 

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