Q&A's regarding the BT and Vodafone Agreement

Published 12/04/2005 16:28   |    Updated 22/10/2009 16:47

Q&A's regarding the BT and Vodafone Agreement

 

Click here to read the full statement about the agreement between Vodafone and BT


 

What BT customers will transfer to Vodafone as part of this agreement? 

This agreement involves the transfer of BT's consumer and small business customers to Vodafone. Small business customers are generally those customers that have six or less telephone lines. BT will continue to serve its mid-market SME, corporate, public sector and wholesale customers.

 


 

Timing for migration

 

When will consumer and small business customers be transferred?

Subject to Competition Authority Approval, these customers will become Vodafone customers on completion of this transaction. Customers are expected to be transitioned to Vodafone over the next several months, where they will be able to benefit from a wide range of new products and propositions from Vodafone.


 

Can I move sooner?

Yes, if you would like to move sooner please call 1800 927 389.


 


 

Migration Process

 

What do customers need to do?

There is no need for the customer to do anything – BT and Vodafone will do all the necessary changes to ensure a seamless transfer.


 

Who do I call if I have any problems with the migration?

You should contact BT on 1904 until such time as your service migrates to Vodafone. Following migration you should contact Vodafone on 1907 for any future requirements. You will be notified in advance of the date of your migration.


 

How will I know when I have moved over?

We will include an information pack with your last bill indicating when you are moving over. This will be followed by a welcome letter from Vodafone confirming the move.


 

During transition to Vodafone, will my phone service  be interupted?

No there should be no disruption to your telephone service during the transfer to Vodafone.


 

Following transition to Vodafone, on which technology will my broadband run?

Once your current BT service moves over to Vodafone, there will be no change to the technology that your current Broadband service runs on - it will still be over your fixed telephone line.


 

Following transition to Vodafone, on which technology will my phone service run?

Once your current BT phone service moves over to Vodafone, there will be no change to the technology used to provide your phone service - it will still be over your fixed line.


 


 

Products & Services

 

Will BT customers remain on their existing tariffs or will they move to Vodafone’s tariffs?

Customers will remain on their existing tariffs up to the point of migration, when customers will move to Vodafone at Home packages, offering additional savings and benefits.


 

Will my package change?

Vodafone will also offer customers on bundled packages free calls to a set number of nominated Vodafone mobiles in addition to replicating BT's existing products and services.

A bundle package is made up of either line rental, inclusive minutes and broadband; line rental and broadband, or line rental and inclusive minutes.


 

Will consumer and small business customers be better off as a result of this agreement?

Vodafone guarantees all customers will enjoy great benefits as a result of this agreement. At a minimum we will offer comparable products to BT with the addition of free calls to Vodafone mobiles.  Vodafone offers a compelling range of products and services that will provide real value and best in class products and services.


 

After the migration, will I be on the same call charges as I have with BT?

Vodafone are offering the same call charges to customers as they currently pay to BT and also free calls to a set number of nominated Vodafone mobiles for customers on bundle packages. Price reductions will vary depending on your current BT package.


 

I am already a Vodafone mobile phone customer, will I get one bill for all services?

No, you will receive two bills — one for your mobile phone service and another for your fixed line services.

 

 

I make a lot of calls to UK fixed numbers, which are included in my current BT package. Will I still be able to make free calls to the UK?

Yes, you will continue to be able to make free calls to UK fixed numbers when you transfer to Vodafone.

 

 

I only get billed by BT for my calls. I pay for my line rental through another telecoms provider – what will happen to me?

In this case you will continue to be a BT customer. If you wish to migrate across to Vodafone we would encourage you to sign up to BT for line rental as well as soon as possible, simply call us on 1800 923924 or email residentialsales@btireland.ie and we will arrange this for you.

 

 

I currently get 33% off the cost of my calls to Irish mobiles with BT Call Mobile, will this still be the case when I transfer to Vodafone?

Yes, upon transfer to Vodafone, you will continue to avail of this feature, along with other exciting fixed/mobile packages brought to you by Ireland's leading mobile operator.

 

 

Can I upgrade to better broadband speeds?

Vodafone currently offers 1MB, 3MB and 7MB broadband speeds, and if your telephone line is capable of handing these speeds then you will be able to upgrade to these with Vodafone.


 


 

Billing

 

Will my payment or direct debit details need to change when my broadband and phone services transitions to Vodafone?

There is no change required on your behalf in terms of transition to Vodafone. All your current details will still stand and we will manage the migration of your service for you.

 

 

What will I be charged for on my last BT bill and my first Vodafone bill?

Your last BT bill will only include the calls you have made during that billing period. Your first Vodafone bill will include:

— Rental in arrears for the period from your last BT bill to the end of that month
— Rental in advance which will cover to the end of the current month
— Calls made since your last BT bill

There are no additional costs during this period although due to different billing systems, your first bill from Vodafone will look different to previous bills. We will include information with your first bill to help you understand the charges.

 

 

Will I be due a rebate from BT? Will I get my rental that I've paid in advance back from BT before I move over?

BT normally charges for rental in advance. However for the last bill you receive from BT post transfer to Vodafone, you will not be charged for rental in advance and therefore you are not due a rebate.


 

What happens to the deposit I paid when I joined BT?

This deposit will be transferred over to Vodafone, and will appear as a credit on your first Vodafone bill and will be refunded against your charges for that month.


 

Will my account number change?

Yes, you will be supplied with a new Vodafone Account number once your BT account transfers to Vodafone.


 


 

Contracts

 

What happens with my current contract with BT?

Your current contract will be transferred to Vodafone. There will be no material change to your terms and conditions or adverse changes to your tariffs.


 

Will I have to sign a new contract with Vodafone?

No, the existing contract will be transferred to Vodafone and the duration left on the contract will remain unchanged .


 


 

IOL, Oceanfree, Flat-rate and No Limits customers

 

What is happening to IOL and Oceanfree customers?

IOL and Oceanfree do not form part of the strategic partnership with Vodafone. IOL and Oceanfree will continue to be owned and managed by BT.


 

Will I still be able to keep my IOL or Oceanfree email address?

There will be no impact to the IOL and Oceanfree services. You will still be able to use both portals to access your email and BT will continue to provide support for all IOL and Oceanfree services for the foreseeable future.


 

I have IOL Gold – what happens in my case?

You don’t have to anything. You will continue to be a BT customer.



I have Flat Rate – what happens in my case?

You don’t have to anything. You will continue to be a BT customer.



I have IOL No Limits – what happens in my case?

You don’t have to anything. You will continue to be a BT customer.


 

I don’t use the web mail, will I still be able to use my IOL or Oceanfree email address?

If you use an email application on your PC or Mac to collect your IOL or Oceanfree email, then you will still be able to access these emails without interruption.

 

The agreement mentions BT Broadband and Voice customers are migrating to Vodafone but what about IOL Gold, IOL No Limits, or Flat Rate?

As part of this agreement, BT’s broadband and voice customers will migrate to Vodafone. However, if you have the IOL Gold, IOL NO Limits, or Flat Rate product then you will continue to be serviced by BT.




I cannot get broadband in my area and I am also a BT Voice customer but I use one of BT’s dial up products to access the Internet. What happens in my case?

Under the strategic partnership only customers with broadband and or voice will move across to Vodafone. While your voice services will transfer to Vodafone you will continue to be a BT customer for your dial up Internet access. We appreciate that this will be a cause of inconvenience and would ask that you call our Sales team on 1800 923 924 so we can discuss the options that are available to you.

 

 

Click here to read the full statement about the agreement between Vodafone and BT


 

Please tell us how we can make this answer more useful.

Print