How do I cancel my BT Broadband service?
To cancel your Broadband service, you can either call Customer Care on 1904, send an email via the Ask a Question link or send a letter to the address given below.
In your email or letter please include the Account Name and Number, Address, Phone Number and a date of when you would like to cancel your service.
Please address your letter to:
Residential Customer Care
Grand Canal Plaza
Upper Grand Canal Street
Dublin 4
If you signed a 6 or 12 month contract when you signed up for Broadband, as per the Terms and Conditions you must pay an early termination fee. The current termination fee of €150 applies to a cancellation of any BT Broadband package.
|
Product |
Contract Duration |
Termination Fee |
|
Broadband Only |
12 months |
€150 |
|
Broadband & Talk |
12 months |
€150 |
|
Broadband & Total Talk |
12 months |
€150 |
