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Results 1 - 10 of 15
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  1. BT Ireland Contact Numbers
    For RESIDENTIAL Customers   You can contact Customer Care on Freephone 1904 Opening hours  are Mon-Fri: 8am - 8pm Sat: 10am - 4pm Sundays & Bank Holidays: closed You can...
    Date Updated: 30/11/2009
  2. I made a payment but it is not showing up on my account?
    Please contact Customer Care on 1800 924 924. Please ensure you have your customer number when you call as this is required to check your account. This can be found towards the top right of the first...
    Date Updated: 13/02/2009
  3. Why am I being billed for calls I didn’t make?
    Please contact Customer Care on 1800 924 924. Please ensure you have your customer number when you call as this is required to check your account. This can be found towards the top right of the first...
    Date Updated: 13/02/2009
  4. What number do I call with a billing query?
    Please contact Customer Care on 1800 924 924. You can also e-mail Customer Service with your query at customercare@btireland.ie
    Date Updated: 13/02/2009
  5. What is the Eircom Account Number?
    It is your order reference number for identifying your account with eircom.
    Date Updated: 13/02/2009
  6. What is Pulse Metering?
    Pulse Metering is mainly used in Hotels. It is used when making outbound calls out of the rooms.  If you have Pulse Metering on your line it will be included on your eircom or other operator’s bill.
    Date Updated: 13/02/2009
  7. What am I billed for and when?
    You are billed monthly; the bill is generated on the first of each month.  For Customers on the Business "One Plan" package: On your bill you will also see charges for any calls made over and above...
    Date Updated: 13/02/2009
  8. How do I pay my bill using Direct Debit?
    You can set up a direct debit on your account so that all invoices are paid directly on your account. In order to do this you need to call 1800 924 924 and select the option for Customer Care. A...
    Date Updated: 13/02/2009
  9. I have been charged VAT on my invoice but my company is VAT exempt
    Please call 1800 924 924 to speak to an agent to advise us of the error. Customer care can arrange for your VAT details to be amended. You will need a copy of your most recent VAT Exemption...
    Date Updated: 13/02/2009
  10. What is Hunting?
    This service does not affect the majority of customers as it is mainly used in call centres. Hunting is a process which allows the diversion of the customer’s phone service onto another idle circuit...
    Date Updated: 13/02/2009