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Results 1 - 10 of 19
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  1. BT Ireland Contact Numbers
    For RESIDENTIAL Customers   You can contact Customer Care on Freephone 1904 Opening hours  are Mon-Fri: 8am - 8pm Sat: 10am - 4pm Sundays & Bank Holidays: closed You can...
    Date Updated: 30/11/2009
  2. Our leased line (IP Line) connection is down
    If your IP Line goes down please check the following: Check that all cables are securely in their sockets Reboot the NTU (cream box) If this does not resolve your problem please take note of the...
    Date Updated: 11/12/2008
  3. How do I upgrade to BT Business Broadband from my dial up connection?
    To upgrade from Dial up to BT Business Broadband, the first thing you need to do is make sure your line is compatible with BT Business Broadband. For a line check please call 1800 924 924 and option...
    Date Updated: 13/02/2009
  4. How do I downgrade to Dial Up from my BT Business Broadband connection?
    To downgrade your BT Business Broadband to Dial up, the first thing you will have to do is advise BT that you wish to cancel the BT Business Broadband service. An order will have to be placed for the...
    Date Updated: 13/02/2009
  5. What number do I call with a billing query?
    Please contact Customer Care on 1800 924 924. You can also e-mail Customer Service with your query at
    Date Updated: 13/02/2009
  6. Can I get broadband on my ISDN line?
    Yes you can, however your ISDN line will change to a single line.  Do you use the second line on your ISDN e.g. for a fax?  If you do use it, we would strongly advise that you do not proceed with...
    Date Updated: 13/02/2009
  7. Why are my username and password always rejected when I log on?
    There are a number of reasons why you may be unable to log on to BT Ireland or IOL because your username and/or password were rejected: Check the case of your password. Passwords are case-sensitive...
    Date Updated: 11/12/2008
  8. How do I upgrade to an ISDN line?
    To upgrade to an ISDN line, you need to contact our sales team on 1800 924 924 and select option 2. A member of our sales team will gladly take your order. An application form will be sent to you in...
    Date Updated: 13/02/2009
  9. What do I do about stopping service at my old premises?
    To stop phone lines, simply contact us at least 2 weeks before you move. If equipment has to be transferred to your new premises, please give us at least 4 weeks notice - longer if possible.
    Date Updated: 13/02/2009
  10. Dial-Up Networking - connected at 115,200kbps
    Dial-Up Networking is reporting the computer-to-modem speed (also known as the Data Terminal Equipment (DTE) speed) rather than the speed that your modem connects to the modem at BT Ireland. The...
    Date Updated: 15/02/2008