Invalid utokc or E35 - error message when checking Emails online

Published 13/05/2004 11:03   |    Updated 29/09/2009 12:08

Why do I receive an error message when checking my emails online?

If you check your your emails using the Webmail site you may on occasion receive the following error message after entering your Email Name and Password.


An error has occured

Invalid utokc for


This error message is usually returned because of a network problem with the Webmail service that will effect all users. Network and server problems are usually resolved within 24 hours. If the problem persists for longer then you should contact Internet Technical Support.


You can also try accessing your new email directly from the POP server. To do this direct your web browser to 

Enter your full email address and password. All the emails waiting for you to be downloaded will be displayed on this website. You will be able to send and receive new email from this site but will not have access to older emails.


If you are a BT Internet Subscriber or IOL user you can contact Technical Support on 1890 923 111.

Calls are charged at a local call rate.


For IOL Free, and EsatClear support please call 1550 923 555.

Calls are charged at 95 cent per minute.

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Mon-Fri: 8am - 9pm
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Closed Sundays

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