IOL Gold: Frequently Asked Questions

Published 18/05/2004 14:47   |    Updated 09/12/2008 13:12

What are the most common IOL Gold queries?

What is IOL Gold?

IOL is a dial-up Internet subscription service that is no longer sold. However any existing users can continue to avail of the service.

Click here for more information about the current BT Home Internet services.


What is the dial-up access number for IOL Gold?



How can I retrieve my password?

If you have either lost or would like to change your IOL Gold username and/or password then please call Technical Support on 1890 923 111.


How do I set up an IOL Gold dial-up connection?


Choose from either Windows Vista or Windows XP for a complete step-by-step guide.



How much does it cost?


IOL Gold Rental

:euro:15.31 per month (billed Two-Monthly)
:euro:152.99 per annum (billed annually)

IOL Gold Internet call charge
Peak: 2.04c per minute
Off Peak: 1.01c per minute


Can I use the service while away from home?

Yes, IOL Gold allows users to connect to the Internet using a dialup connection from any landline in the Republic of Ireland. The service does not work in Northern Ireland or the rest of the world.


Can I register a new email address?

Yes, IOL Gold customers can register for an unlimited number of new IOL email addresses free of charge. Click here to find out more...


What is the Outgoing Mail (SMTP) server address?


Can I register for Webspace?

Yes, IOL Gold customers are entitled to 100MB of free webspace.

Click here to find out more...


Why does my dial-up connection keep dropping intermittently?

Click here for some suggestions on resolving this problem.


How do I cancel IOL Gold?

You can cancel the service over the phone by calling Customer Care on Freephone on 1904 or click here to send an email.


Can I upgrade to BT Broadband?

Click here to find out more...

If you subscribe to BT Broadband then you no longer need to pay the IOL Gold subscription charges. Contact Customer Care to ensure the charges are cancelled?after your broadband connection is activated.



For a full list of charges for BT Ireland products and services please visit


Peak times: Monday to Friday, 7am – 7pm.


Off Peak times: Monday to Thursday, 7pm – 7am
and 7pm Friday – 7am Monday.


Please tell us how we can make this answer more useful.