A BT Bill Explained

Published 12/05/2004 10:48   |    Updated 02/05/2008 11:11
Where can I find an explanation of the charges on a BT bill?

To make your BT bill as clear as possible, we have put together a step-by-step guide explaining what each page means. This should hopefully answer any questions you might have regarding the charges for your BT services.


1.  Bill Summary - the first page explained

Each element of your bill has been numbered with a corresponding explanation


2.  Breakdown of charges

You will see how your bill is broken down and what charges you are paying for in a period excluding VAT.


3.  Top ten calls explained

Here your top ten calls are broken down by cost, duration and frequency.


4.  How to pay your BT bill

You will find information on the various ways to pay your BT bill


5.  Things to note about your first BT bill!


6.  Itemised breakdown

A detailed breakdown of calls made in the last billing period and all other service charges by a monthly period.


You can also download the guide as a PDF document by clicking here.


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