Username & Password for BT Broadband

Published 21/05/2004 12:02   |    Updated 13/11/2008 17:21
Where can I find my login details for BT Broadband?

If you have not yet received a broadband username and password please contact our Sales department on 1800 923 923.


If you have forgotten your username and/or would like to change your password please contact Internet Technical Support on 1890 923 111. BT can only change the password when speaking to the account holder or an authorised contact.

Opening hours are
Mon-Fri: 8am - 9pm
Sat: 9:30am - 6pm
Bank Holidays: 10am - 7pm
Closed Sundays



Please Note: Your Broadband username will always end with @btbb (e.g. johndoe@btbb ) and should always be entered in lower case letters. Passwords are cASe SeNSitiVe. Ensure the Caps Lock is NOT on.


There is no need to add '.ie' or '.com' because the broadband username is not an email address.


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