BT Call Waiting

Published 21/05/2004 12:10   |    Updated 12/02/2008 17:56
What is BT Call Waiting and how do I set it up?


Expecting a call? Relax. You can still use your phone, because Call Waiting alerts you when you have a second caller. A soft beep alerts you when a second caller tries to contact you.

  • Fast set-up: done on the day of ordering
  • Switch back and forth: at the touch of a button
  • Ignore the incoming call: and allow the caller to leave a message in your call answering mailbox
  • Answer will play your recorded greeting in the usual way and your caller can leave a message

To maximise your dialup Internet usage, divert your incoming calls to call answering when you're online. Broadband users can speak on the phone and surf the Internet at the same time.


Cost? None, its Free!


User Guide and set-up instructions for Call Waiting


To set set up

  • Lift your receiver
  • Press *43#


How to use it

Whenever you are on the phone, a soft 'beep' will alert you of an incoming call.

  • To ignore the new call, do nothing.
  • To take the new call, press R2 (first call goes on hold).
  • Press R2 to switch between calls.
  • To finish current call and talk to the other caller, press R1.
  • If you don't have an R1 and R2 on your phone, press your Release button, then the number 2 (first caller goes on hold).
  • Press number 1 and (second caller goes on hold). On some phones, the release button is called Flash.


To turn it off

  • Lift your receiver
  • Press #43#


Note: Regular users of a Dial-up Internet connection are advised to switch off Call Waiting before going online.


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