Received an email but not sure if it's really from BT? Read more about "phishing" emails

Published 06/04/2005 14:31   |    Updated 18/05/2009 10:36
What is phishing? Is the email I have received genuine?

If you receive an email that appears to have been sent by BT with the either of following subject fields:


IMPORTANT: Alert about your BT Internet billing information on file


British Telecommunications Account Team:


Please do not open click on any link contained in the email, never open any attached file, and delete it at once.



Phishing is the name given to the fraudulent practice of sending emails purporting to come from a genuine company, in an attempt to trick customers of that company into disclosing private information.

Please note that official BT communications are never sent with an attachment. If you receive an email purporting to be from BT but which has an attachment, you should delete it immediately without opening it.

If you're worried, don't click on a link in an email, especially if it is about confirming or updating your personal or billing details. You can always safely sign in to by clicking on this link.


To read more about phishing, and how to avoid being misled, please click here.



Below are two examples of a typical phishing email that requests a user's password and/or provides a link that redirects to a phishing website. The links has been removed from these example emails.


Dear BT account user
Please be informed that we will be upgrading our system in a couple of days from now and you will have to reactivate your account, to complete your account activation, you must reply to us Immediately and enter your valid account details as requested below.


First Name:
Last Name:
User Name:
Retype Password:
Phone number:


You are required to do this before the next 48 hours of receipt of this email or your account will be erased and de-activated from our database.

NOTE: You will be send an account activation code to the account details you provide in next seven (7) Working days after undergoing this process for security reasons.

Your account can also be verified using the link below:

Thank you for using



Dear Customer,

This e-mail has been sent to you by BT to inform you that we were unable to process your most recent payment of bill.This might be due to either of the following reasons:

1. A recent change in your personal information. (eg: billing address, phone)
2. Submitting incorrect information during bill payment process.

Due to this, to ensure that your service is not interrupted, we request you to confirm and update your billing information today
by clicking here.

BT Billing Department


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