What is my username and password for my BT connection?

Published 13/04/2005 14:26   |    Updated 08/05/2008 16:04

Your username and password would have been selected by you when you originally signed up for your account.

Remember:

• Passwords are case-sensitive.
  So "EXAMPLE" is different to "example".
• Check that the Caps Lock key on your keyboard hasn't been inadvertently pressed - it happens to us all the time!
• Windows dial-up software automatically replaces your password with dots or stars, so example would appear as below:

If you have forgotten your password completely you will need to do the following:

If you have a BT Ireland Officelink account:

• Send in a Fax on company-headed paper with details of your account and the password that you require (email or dialup) to +353 1 432 5889.
• Please include a contact name and number so that we can call you back with details of your password.
• Please note that we are unable to give out passwords over the phone unless we have received a company-headed fax requesting same.

If you have an IOL or Anytime account:

• Send in a Fax on company-headed paper with details of your account and the password that you require (email or dialup) to +353 1 432 5889.
• We do not keep a record of IOL passwords so if you have forgotten yours we will need to reset it. We can reset it to a user suggested password or we will provide a random password. Resetting a password has a 2 hour Turnaround.
• Please include a contact name and number so that we can call you back with details of your password.
• Please note that we are unable to give out passwords over the phone unless we have received a company-headed fax requesting same.

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