The BT account holder has passed away

Published 15/04/2005 10:29   |    Updated 02/03/2009 11:32
The BT account holder has passed away - what do I need to do?

We are very sorry to hear of your loss.


You can call us on Freephone 1904 and one of our advisors will talk you through the process.


Opening hours are:

Mon-Fri: 8am - 8pm
Sat: 10am - 4pm
Sundays and Bank Holidays: closed


Alternatively you can write to us at the following address:

BT Residential Customer Care
Grand Canal Plaza,
Upper Grand Canal Street,
Dublin 4.


Please have the following details to hand or include them in the letter you send us, so we can resolve the matter quickly and accurately:


The account number and the name of the account holder
The action you want BT to take, for example:
- changing the name of the account holder – please tell us the new name
- closing the account
- removing one name from a joint account – please tell us which name you wish to remove
Your name and address
Your relationship to the deceased


We do not need you to send us the original or a copy of the death certificate.


Please tell us how we can make this answer more useful.