How do I cancel my BT Broadband service?

Published 15/04/2005 10:40   |    Updated 27/02/2009 15:19
How do I cancel my BT Broadband service?

To cancel your Broadband service, you can either call Customer Care on 1904, send an email via the Ask a Question  link or send a letter to the address given below.

In your email or letter please include the Account Name and Number, Address, Phone Number and a date of when you would like to cancel your service.

Please address your letter to:

Residential Customer Care
Grand Canal Plaza
Upper Grand Canal Street
Dublin 4

If you signed a 6 or 12 month contract when you signed up for Broadband, as per the Terms and Conditions you must pay an early termination fee. The current termination fee of €150 applies to a cancellation of any BT Broadband package.



Contract Duration

Termination Fee

Broadband Only

12 months


Broadband & Talk

12 months


Broadband & Total Talk

12 months





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