Staying Secure - Online Fraud Information

Published 13/05/2004 10:50   |    Updated 15/02/2008 17:14
What should I do to reduce the chance of being subject to online fraud?

There are two common types of online fraud known as "Phishing" and "Trojan's".


What is Phishing? Phishing is a type of online fraud, where you receive a hoax email or pop-up box directing you to a hoax website which looks very similar to a legitamite online banking site. At the hoax site, you are asked to provide personal banking information such as your Online User ID, your full PIN, Date of Birth and other confidential account information.

What is a Trojan? A Trojan is a computer virus. It is software that can be downloaded onto your PC without your knowledge and, once there, can collect information from your system and transmit it elsewhere. Fraudsters use this type of fraud to try to obtain customers' personal details from their computers in order to defraud them.


What you should do to reduce your chance of being subject to online fraud: 

  • Do not click any links in a suspected fraudulent email.
  • Do not open any attachments.
  • Do not input any personal / account information.
  • Install anti-virus software on any computer you use to access your financial accounts and update it regularly.
  • Consider using a personal firewall (refer to your PC provider for guidance)
  • Do not use publicly accessible computers (e.g. Internet cafe) to conduct confidential business or financial transactions.

If you suspect you have become a victim of online fraud you should contact your bank immediately.


Please tell us how we can make this answer more useful.