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  1. What number do I call with a billing query?
    Please contact Customer Care on 1800 924 924. You can also e-mail Customer Service with your query at
    Date Updated: 13/02/2009
  2. The BT account holder has passed away
    We are very sorry to hear of your loss.   You can call us on Freephone 1904 and one of our advisors will talk you through the process.   Opening hours are: Mon-Fri: 8am - 8pm Sat: 10am -...
    Date Updated: 02/03/2009
  3. Username and Password not recognised for
    If your Username and Password are not recognised on, you may need to reset your password in order to access your online account.   On the   BTIreland  login page, there is a link to...
    Date Updated: 04/03/2008
  4. When should I receive a bill?
    BT Ireland’s policy is to bill their customers once every 2 months.   If you have requested a paper bill, this will be sent to your house.   If you are availing of the online discount for billing...
    Date Updated: 02/05/2008
  5. Oceanfree: Frequently Asked Questions
    What is the website address of the Oceanfree webmail service? When entering your Email name do NOT type in   How can I change my Oceanfree password?...
    Date Updated: 29/09/2009
  6. Using Windows Mail (Vista) to manage your Emails
    To create an account in Windows Mail (Vista) you must already have a registered Email address.   For a step-by-step tutorial on how to configure your email account select one of the...
    Date Updated: 25/09/2009
  7. Warning! Fraudulent Email Alert for Oceanfree Users
    Delete the Email and do NOT respond!   If you recently received emails similar to the those printed below you should delete it without responding or clicking on any website link. If you are...
    Date Updated: 15/10/2009
  8. Warning! Fraudulent Email Alert for EsatClear Users
    Delete the Email and do NOT respond!   If you recently received an email similar to the one printed below you should delete it without responding. If you are ever suspicious of the authenticity...
    Date Updated: 12/10/2009
  9. Protect your identity online, part 2
      What risk does identity theft pose?   Your credit rating and reputation can be severely damaged. You may even find out that you have a criminal record for crimes you have never committed. You may...
    Date Updated: 23/04/2008
  10. Guidelines for Children's Internet Usage
    You need to set down ground rules for your children's use of the Internet. This will establish boundaries and help children understand the reasons why these rules exist so that they can take...
    Date Updated: 23/04/2008